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How can i clear ticket number.

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captain_farrell:
Hi everyone.I need to make start ticket number from zero.It has been reached almost 5 digits number and its getting harder to say day by day.
Any ideas for start it from zero?
Many Thanks

emre:
Hello captain_farrell.
You can create a new numerator and change "ticket numerator" setting of all departments. While creating that numerator you should prefix number format with a letter to avoid duplicates. # char indicates the numeric digits. For example if you set "Number Format" as "A-####" it will generate A-0001, A-0002 and so on. When it reaches to nine thousands you can create another one with letter B.

Hint1: If you don't prefix numbers you'll have multiple tickets with same number and that will cause issues while searching for tickets by numbers.

Hint2: Don't forget to restart all terminals after this change.

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