English Boards > Requests

Help - Credit Card and Tips

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gugely36:
Hi JohnS,

Thanks for all your posts, they have helped me tremendously. However to the issue above I till seem to have a problem. I use SambaPOS 2.99. I used your directions on using access Amount on Credit card as Tip, as well as your manual to show the Amount due, change due.

however it is doing something very strange.

1. When I print the bill then afterwords settle the amount it does not show the payment made and change due amount, However if I settle a ticket, then pay the ticket and then manually print the bill then it will show the due and payment amount.
2. When the the payment and due amounts print, it prints the Tendered: and Change Due amounts in the Header of the ticket.

I use the following action:

Update Tips with CC Change
CC Payment Selected
Ticket Tag - Tendered
Ticket Tag - Change Due
Execute open Drawer
Print Bill

My Rules are :

Update Change Due and Tendered
No Change Due
Update Credit Card Tip
Cash Payment Received
CC Payment Received
Print Bill after CC Pay - only executed a print job on CC payment
Print Bill and open Drawer on Cash - Prints bill on Cash  and opens the till

I am getting really frustrated as I do not know what to do anymore.

your earliest help would be greatly appreciated.

Michael

JohnS:
1. Sounds like the Bill is printed before Tendered and Change Due are set with values. Check your rule order and make sure Print Bill is the last rule.  Also make sure that automatic printing if turned off in the Print Bill print job.

2. If they are printing in the header, then move the Ticket Tags to the Footer of the Printer Template.

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