Hi,
I can't get Service Charge in percentage to work.
So far, I create
1. New Service called Service Charge, Calculation Method: Rate from ticket total, Rate: 0
2. Ticket Tag called Service Charge and Sub-Tag: 0.10, 0.20... ; Tag Type: Try both Price and Numeric
3. Add Service Template and Ticket Tag to department
4. Action Type: Update Ticket Amount, Service Template: Service Charge, Amount: [Service Charge Amount]
5. Rule, Event name: Ticket Tag Selected, Tag Name: = Service Charge, Action: [TagValue]
Thank you,
Sukasem