Author Topic: Question about actions  (Read 9863 times)

spanky

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Question about actions
« on: August 31, 2012, 02:08:49 pm »
I have some questions to ask, what is required and how it works the following actions:
-transmit message
Update ticket item tag
Thanks

emre

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Re: Question about actions
« Reply #1 on: August 31, 2012, 08:07:40 pm »
Send Message action is used for sending commands to terminals throught message server. A terminal can capture "message received" rule and start another action.

Update ticket item tag action used to tag ticket items for various needs. We used it for implementing "course / marching" feature.

spanky

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Re: Question about actions
« Reply #2 on: September 01, 2012, 06:26:52 am »
is formatted as a command to be sent to a terminal?