Ghost tickets!

[rhasce]

I'm having an issue on a 1 server and 2 terminals bar1 and bar2, it all started about 4 days ago when bar2 was unable to settle tickets, and that night there where 2 open tickets so we could not close the work period, I proceeded by clearing the database completely since they don't care for daily records. And then I was able to start the work period as well, but now this is happening every day, at the end of the shift there will be 2 ghost tickets open that cannot be found anywhere any ideas?

[emre]

Doesn't they display on ticket explorer?
Hint: It displays by clicking close on table screen and clicking "Find Ticket"

[rhasce]

Thanks will try that hopefully they are there, but any reason why the second station cannot settle orders? they are able to punch in the orders but that is it!

[emre]

Most probably the reason is you selected a department for that terminal in terminal settings. For example if you said terminal 1 is a "Restaurant Department" terminal you can't settle tickets created on other departments.

If you want to operate terminals on multiple departments you need to clear this setting.

[rhasce]

Thanks so much yes seems like someone played with settings! Some one has actually change the settings to a different department!