SambaPOS Forum

English Boards => Support => Topic started by: DQ on April 26, 2013, 10:25:30 pm

Title: How can I enforce where employees can not close the ticket unless fully paid?
Post by: DQ on April 26, 2013, 10:25:30 pm

Hello,
 I am going to use Samba for my ice-cream store where ticket must not be closed until paid.  Many times when I try to end work-period, it gives error saying there are open pending tickets and work-period can not be closed. 

When I select All Tickets, I can see open ticket items.

How can I enforce where employees can not keep open ticket items? It must be paid or order should be canceled.

Title: Re: How can I enforce where employees can not close the ticket unless fully paid?
Post by: evail on April 27, 2013, 01:59:03 am

What department type are you using? If you are using "A La Carte" then the procedure should be

Take Order>Print Bill>Settle

These 3 processes should be done by the employee. Unless the employee finishes the last process "Settle" the order will remain open.
Tel your employee to finish the process always.

Title: Re: How can I enforce where employees can not close the ticket unless fully paid?
Post by: DQ on April 27, 2013, 10:06:34 pm

Thanks for your help.  I am using FastFood as we don't have sitting tables.

Title: Re: How can I enforce where employees can not close the ticket unless fully paid?
Post by: evail on April 28, 2013, 03:06:24 am

If you are using Fast Food type then SambaPOS will not allow any open tickets.