Selam, Yes you can add a logo. The logo insertion tag is <BMP>. You can use it like <BMP c:\logo.bmp>. <BMP>c:\logo.bmp Edit "Ticket Template" and add this line at the end of the footer template or the beginning of the header template. For this example you should save the logo image inside c:\logo.bmp file.
PS: I accidentally noticed you updated your post. Feel free to add a new post or new topic for your questions. Thanks